MGC Energy will replace or refund goods that are received damaged on delivery if evidence is supplied and we are notified by telephone or email within 60 days of delivery.
All returns must be previously arranged by requesting a Returns Authorisation Number and this return number is valid for 14 days after issue. Defective goods will only be accepted for return within 60 days of original dispatch, unless covered by a separate written warranty. Any goods for credit or replacement are subject to evaluation by the manufacturer prior to any credit or replacement. Returns of non faulty goods will only be accepted for return for credit within 60 days of original dispatch, must have original packaging and if a return is agreed, may attract a handling charge.
Goods returned as gone away, not collected, incorrect address provided by the customer, will be refunded, however we reserve the right to deduct our postage and packaging costs for such returns.
No liability for consequential loss or damages will be accepted. Refunds will only be given at the discretion of the Company Management.
We do not accept debit notes.
Our returns timetable offers generous timescales and consequently will be strictly adhered to. Returns will only be accepted with a Returns Authorisation Number.
Pricing queries must be lodged within 14 days of invoice date.